These terms and conditions apply to our customers when making purchases.
Review these Terms to understand your rights and responsibilities. You can save or print them for reference. We will keep a copy of the agreement and provide it upon request.
Your contract with Nurses Scrubs Kenya
Follow the platform’s instructions to place an order. Each order is legally obligated to buy the specified Product, subject to these Terms.
Clicking ‘purchase’ is a binding offer to buy items in your cart. We will email confirmation of receipt, but not acceptance. We will send an acceptance email once we process and prepare your order. The contract for home delivery is formed upon sending the acceptance email. We may invoice you after accepting your order. Either party can cancel before acceptance, and we will refund payments. We may refuse orders for any reason, including stock shortages, or offer alternatives.
Note
The product’s colour may vary slightly from what you see on your screen, as monitor settings and technical characteristics can affect the colour display.
We may change these Terms. You must often review the Terms on the Platform to stay informed of any changes.
Prices And Payment
Orders must be paid within 24 hours via the payment methods available on the platform. We will cancel your order if payment is not received within this timeframe. Refunds will be to your original payment method.
Unless otherwise specified on this Platform or during the order process, you are responsible for any fees your bank or payment provider charges. We may verify your payment information before processing your order.
Products ship after payment verification. Full payment is required before shipping.
We ensure all prices and information on our platform are accurate, but errors may occasionally occur. If a price is significantly lower than the usual retail price, we are not obligated to sell at that price and may cancel your order.
Nurses Scrubs Kenya accepts returns for products damaged during shipping, defective, delivered incorrectly (wrong item or missing parts), or incomplete. However, it would be best if you informed us within a reasonable timeframe of receiving the product. The products need to be returned in their original packaging and condition. Please send the photo to support.mynursesscrubskenya.com and include your order number for reference.
Disclaimer: we would not accept returns simply because you have changed your mind about the purchase.
Delivery
Our platform will display the specific delivery costs or minimum purchase for free shipping. Once your payment is processed, we will deliver your order within 3-5 business days.
By agreeing to these Terms, you authorize us to share your phone number with the Courier Service so they can contact you about your delivery. You may receive updates via phone, email, or SMS.
If you refuse to accept delivery or collect your order, we may charge you storage fees and other related costs. Sometimes, we may cancel your order and refund your payment minus administrative fees.
We will inform you if we cannot deliver your order within the estimated timeframe. You will have the option to cancel your order, and we will refund your payment. Please note that delivery times are estimates only and are not guaranteed. We would not be responsible for delays or losses resulting from late delivery.
You become responsible for the Products once they are delivered to the address on your order. If a delivery delay occurs due to your failure to fulfill your obligations under the Contract, you will be responsible for the Products from the date they have been delivered.
Complaints
For complaints about your order or our services, contact us at Nursescrubskenya.com.
Situations out of our control
We shall not be liable for any loss or damage arising from service disruptions or system failures caused by maintenance or technical failures in communication systems or equipment.
Perfect fit
Tailor-made to the users size
Comfort
Designed from breathable fabrics
Customizable options
Tailor-made to the users size
Improved mobility
We keep you comfortable during every shift.
Professional look
Achieve a polished and confident appearance
We care
Protection for wide-ranging healthcare workers
Frequently asked questions
It is not a requirement. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout.
Unfortunately, no. We try to keep our inventory updated; however, product availability is subject to change, and items may sell out quickly.
Our goal as a business is to provide accurate descriptions and images, but slight variations in color or material may occur.
You must complete payments at the time of purchase. Accepted payment methods are listed on the checkout page.
This can only happen within [insert time frame] hours of placement. After that, the order will be processed.
Yes. This can occur without notice, but orders already placed will not be affected.